FAQ about our campsite on the Ile d’Oléron
Welcome to the FAQ page for our campsite on the Ile d’Oléron, where we answer all your questions to ensure you have an unforgettable stay at camping Antioche d’Oléron.
Our seaside campsite is the perfect place for a holiday with the family, as a couple or with friends. Whether you’re a regular visitor or discovering the charm of the Ile d’Oléron for the first time, our FAQ is designed to provide you with all the information you need for a successful stay.
Are you wondering how to book, change or cancel your holiday? Do you have questions about the entertainment and services available? Our FAQ covers a wide range of subjects to answer your questions. From booking to your arrival, via the activities and services on site, we’ve put together the essential information to help you plan your stay at our campsite in Oléron.
Reservation
How to book ?
You can book by email, phone or directly on the website.
How can I check that my reservation has been registered ?
A confirmation e-mail is systematically sent.
Is the campsite VACAF approved ?
No.
Can I pay for my stay by ANCV cheque ?
We accept ANCV cheques as well as ANCV connect.
Changing my booking
How can I change my stay ?
You can change your booking by e-mail or by post.
What are the conditions of modification ?
No particular conditions.
Cancelling my booking
How can I cancel my stay ?
You can cancel your reservation by mail or by registered mail.
What are the cancellation conditions ?
If the cancellation guarantee is taken out, the sums paid are reimbursed in full (except for the guarantee fee and the booking fee).
Without subscription to the guarantee:
- Cancellation less than 30 days before arrival: for rentals, the balance is retained by the campsite. For pitches, only the deposit remains with the campsite.
- Cancellation more than 30 days: only the deposit remains with the campsite.
During my stay
Is there any entertainment throughout the season ?
The animations take place during the high season only.
Is it possible to rent bicycles ?
Yes, it is possible to rent bicycles nearby.
What are the opening hours of the swimming pool ?
The pool is open from 10am to 7pm.
The children
From what age are children looked after by the activity leaders ?
The mini club is open to children from the age of 4 to 10.
Are babies and children counted in the number of people for the accommodation ?
Yes, all people (babies, children) are counted in the number of people for the accommodation.
Animals
Can I bring my pet ?
Yes, pets are accepted with a supplement of 4.50€/day per pet.
Other questions
What are the opening dates of the campsite ?
The campsite is open from 30/03 to 30/09.
At what time can I arrive ?
Arrivals are guaranteed from 4pm.
Will I have to pay a deposit during my stay ?
You will be asked for two deposits on arrival: one of 300€ to guarantee the equipment and a second between 80 and 120€ to guarantee the cleaning.
Is the cleaning at the end of my stay included in my booking ?
No, but it can be booked as an extra (kitchen not included).
Are the rentals equipped with air conditioning and heating ?
All rentals are equipped with heating. Only Palau and Fiji Comfort are equipped with air conditioning.
Are the rentals equipped with blankets ?
The rentals are equipped with duvets and pillows.
Can I access the water park without staying at the campsite ?
No, the swimming pool is exclusively reserved for campsite guests.
